Defending defamation: how these reviews would stack up in court

Restaurant reviewer, John Lrthlean. Image: http://ift.tt/1jqJpMC Two scathing restaurant reviews were published this past weekend, causing one venue to call the lawyers and the other to hit back via social media.

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Airlines: A Transportation or Hospitality Business?

The airline industry is evolving from merely providing transportation to being a hospitality and services business, and the carriers most focused on providing a pleasant experience are being rewarded with higher customer satisfaction and loyalty, according to the J.D.

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